Archive for the ‘ Change is Tough ’ Category

Blackberry, I’m one of the restless cattle

Just read a very interesting analysis (which seems to really be lacking in so much of what you read on the web (including sometimes here)) on RIM, their BlackBerry suite of products and while they might look good on paper, the writing is on the wall that they have some real issues ahead of them. I’d [ READ MORE ]

Question: When Customers love you, do you owe them a heads up?

The Dave Matthews Band just made the following announcment on their website today: As we feel the excitement building for this summer, we wanted to let everyone know that after twenty years of consecutive touring, Dave Matthews Band will be taking 2011 off. We feel lucky that our tours are a part of so many people’s [ READ MORE ]

Perfect timing, Starbucks is giving it a try

Yesterday, I was talking about the re-usable cup at coffee shops, and wouldn’t you know it – -Starbucks was giving it a go at all of their shops today. (actually after I thought about it for a while, I think they were promoting this on Facebook for the week’s prior, but I didn’t remember). In an [ READ MORE ]

Taking your medicine….frogs style – Fast Company interpretation

One of our favorite zines Fast Company posted a nice little article on taking your medicine first everyday. While it’s a different interpretation using a frog analogy the core theme is the same. Do what’s most annoying or difficult first in the day and then rest of your day can only get better. Try it. [ READ MORE ]

Hey, are we screwed? Jack just called in Dead?

No one wants to keel over dead at the office — no one. And lots of folks joke about it, but for real,  someone I know really well just had to go through this with one of their employees. Here’s the story. A big important meeting, lots of hands on deck and ‘Jack’ isn’t in the room, [ READ MORE ]

Amtrak: Why did you build a plane that can’t fly?

Amtrak – you’ll never be better than the airlines so stop trying to act like one. Here’s why: 1. You make trains not planes 2. The customer experience is worse 3. You’re behind on the technology.  WIFI just coming to Acela in Q1 2010!  Boltbus figured it out over two years ago! No TV’s in the trains and definitely [ READ MORE ]

(Un)Clear Pass

Fresh off vacation and thinking to myself, post checked bag experience, there has to be a better way.  There just absolutely has to. Why did Clear Pass get stuck?  I don’t know and part of my brain is still vacationing, but there has to be a better way and everyone who is standing in line, watching [ READ MORE ]

Just caught up with an epic show

Just caught up with the last ‘Tonight Show’ on Tivo earlier in the week.  What a mistake is going on here. CoCo I thought was very gracious, acknowledging that NBC had been his home for most of his adult life (read — provided the opportunities for him to become Conan O’Brien). The highlight reel from the [ READ MORE ]