Posts Tagged ‘ airlines ’
This is the 2nd flight that I’ve been on where GoGoInflight is given me the shaft. 1st time, it wasn’t exactly their fault, but showed how difficult it is to offer a direct to consumer product in a physical ecosystem that you can’t control. The poor woman was standing in from of a cross continental JFK [ READ MORE ]
Amtrak – you’ll never be better than the airlines so stop trying to act like one. Here’s why: 1. You make trains not planes 2. The customer experience is worse 3. You’re behind on the technology. WIFI just coming to Acela in Q1 2010! Boltbus figured it out over two years ago! No TV’s in the trains and definitely [ READ MORE ]
Fresh off vacation and thinking to myself, post checked bag experience, there has to be a better way. There just absolutely has to. Why did Clear Pass get stuck? I don’t know and part of my brain is still vacationing, but there has to be a better way and everyone who is standing in line, watching [ READ MORE ]